Order Cancellations
Your order may be cancelled within 24 hours for a full refund. If you cancel your order after 24 hours, we can issue a refund minus 15% of the order subtotal (price before shipping costs) if your order has not been shipped yet. An order cannot be cancelled after it has been shipped, however. Fine art prints and canvases are made to order and any orders that we have to cancel with our printing facility incur a charge back to us. Orders for books, Oracle Decks, pins and other items that are kept in our warehouse are usually packed and shipped within 48 hours. The 15% restocking fee for orders cancelled after 24 hours helps us cover the printing facility fees and restocking fees. Thank you for understanding.I’m a $10+ Tier Patron on Patreon and I can’t find my discount code.
You will have received a welcome note via email when you signed up for your tier that includes your password for the Patreon Exclusives content as well as the coupon code if you are subscribed at the $10 and up tiers. If you've lost this email, it will not be in your Patreon Message center - Patreon sends it automatically via email instead of using the messaging feature on Patreon. But don't worry - there's several ways you can find your code:- Log in to strangeling.com with the same email address you use for Patreon and the coupon code will appear at the top of the checkout page during checkout.
- Log in to strangeling.com with the same email address you use for Patreon and go to the "my account" page and click "coupons". This area will display the available coupons on your account, including the Patreon coupon code if you are eligible for it.
- Visit Jasmine's Patreon page while you are logged into your Patreon account. The pinned post at the top (under the Lens posts) is the Patron Tier Benefits and FAQs post. This post has links to all the original Welcome Notes that each tier gets. Click on the Welcome note for your tier: In the welcome note, scroll down to the 10% Off Strangeling.com section. Here you'll find the Patron discount code both at the top and near the bottom of that section:
I ordered multiple products. Will my order come in one box or in separate shipments?
Due to how some of our products are manufactured as well as packaging size restrictions, if you've ordered multiple items there's a good chance you may end up with items that ship separately. Our products are grouped for shipment in the following ways:Enamel Pins, Vinyl Dolls, Lanyards, Books, and Original Sketch Cards
Enamel pins, vinyl dolls , and original sketch cards are shipped from our warehouse location in Reunion, FL. If you order only these items, most likely they'll all be shipped in the same package as they are small.Photo Glossy Prints, Open Edition Canvases, and Canvas Cuties
All of our fine art prints are now printed and finished by the fine art printing company we contract with. Prints are made to order and they are shipped directly from the printer. If you order several photo glossy prints or canvas cuties, they will likely ship together. If you order more than two open edition canvas prints, they will be shipped in separate boxes of up to two canvas prints each. Depending on how many canvases you order, you may end up with several tracking numbers. Because the fine art prints are printed on-demand, if you order a canvas print, the production time plus shipping time could take 2-3 weeks to be fulfilled. In the meantime, if you ALSO ordered an enamel pin, that should ship within 3-5 business days. So parts of your order may arrive within 5 business days while other parts of your order may arrive in two to three weeks.Your checkout form says I don’t need a PayPal account to check out, but the only payment button I see is PayPal.
We use PayPal to process all credit card/debit card payments on our site, but you do NOT need to have a PayPal account to check out. PayPal allows you to check out as a guest in the modal checkout box that shows up when you click the PayPal payment button on our checkout form.
You'll enter your credit card information and billing address in the PayPal form, but at no point will you be made to create a PayPal account or log into a current PayPal account. To see a walkthrough of this process watch this short video:
Do you ever have backorders on any merchandise?
We do not have backorders of any merchandise on strangeling.com. The canvases and glossy prints are print-on-demand, so if you see something as out of stock, let us know as it shouldn’t be marked as out of stock. Also if there is a size you want but don’t see listed, you can email Jenn and if it's possible, we might be able to make it available. Once pins are sold out they are gone. If you want a specific pin, you can go to the strangeling pin group on Facebook and look for buy/sell opportunities or trades. You can also optionally join the Patreon pin tiers here starting at $25+/month if you want to make sure to get the pin of the month, plus Patreon exclusive pins, special bonus items and more. Patreons also get 10% off on all web orders.How much does it cost for shipping?
The cost of shipping will depend on how many items you order, where you live (what zone, zip code, country, etc.), and specifically what the items you order are such as books, prints or pins. You will be shown your shipping charges during checkout BEFORE you are charged, so you will clearly see the costs and options displayed in your shopping cart. Glossy prints and canvases ship from our production company in Melbourne Florida while pins, books, dolls and mini prints ship from our warehouse in Reunion Florida. Shipping is precisely calculated based on distance, weight, and size of the packaging, insurance and tracking. Don't worry, we never add on any silly "handling" fees, we literally charge exactly what the Post Office charges us.I live far away from you. How can I buy your pins?
Don't worry, we ship the pins ANYWHERE in the world! You can order right here at Strangeling.comI really want one of your Bradford Group Collectibles, but I don’t live in the US. Can I still place an order?
I know many of you live in countries all over the world - and I'm very happy that people everywhere appreciate my work and want my collectibles from the Bradford Group! Now, I don't work for the Bradford Group nor do I have any sort of say in how the company is run in different countries, or what their shipping policies or international availability are. Even if you send me sad emails, I don't have any access to information other than what you see on the internet yourself, I am sorry! However, I have made the following handy list to do my best to help international customers get in on the collecting!First things first — here's the lowdown: In the beginning, my Bradford collectibles go through several stages of availability over many months. First they are test-marketed in select areas determined by the Bradford Group. If things go well, they then begin accepting pre-orders through the mail, telephone, and on their website(s). These stages originate here in the US. Then after the pre-ordering stage, the collectibles slowly start being available in other ways, on the International Bradford websites (see below), through some mail and phone orders in other countries, and finally (and importantly) through re-sellers, second-hand sellers, and various affiliates.
Before we begin, StrangelingUK is one of the places to look first. Both retail the Bradford Group/Hamilton collectibles directly to the public!
Okay now, the best, most efficient way to collect my Bradford Collectibles is to go to the source - the official Bradford International Websites. Not every country has their own Bradford website yet, but they are working on that all the time. Even if your country doesn't have an official Bradford website - don't worry - there are other options too, so keep reading. PLEASE NOTE: many of the official international sites may not yet have my items on the website, it takes months sometimes to get them up there. However you can EMAIL or CALL them and they can sometimes hook you up! Here is a list of some of the official international websites (click the links, search "Jasmine" - or else just go to their Contact Us pages to get the email or phone numbers to ask for Jasmine Becket-Griffith collectibles):
United Kingdom: (search Jasmine)
Italy: (search Jasmine)
Australia: (search Jasmine)
Austria: (search Jasmine)
Canada: (search Jasmine)
http://ca.collectiblestoday.com