I ordered multiple products. Will my order come in one box or in separate shipments?SonyaDue to how some of our products are manufactured as well as packaging size restrictions, if you've ordered multiple items there's a good chance you may end up with items that ship separately. Our products are grouped for shipment in the following ways:
Enamel Pins, Vinyl Dolls, Lanyards, Books, and Original Sketch CardsEnamel pins, vinyl dolls , and original sketch cards are ship from our warehouse location in Reunion, FL. If you order only these items, most likely they'll all be shipped in the same package as they are small.
Photo Glossy Prints, Open Edition Canvases, and Canvas CutiesAll of our fine art prints are now printed and finished by the fine art printing company we contract with. Prints are made to order and they are shipped directly from the printer. If you order several photo glossy prints or canvas cuties, they will likely ship together. If you order more than two open edition canvas prints, they will be shipped in separate boxes of up to two canvas prints each. Depending on how many canvases you order, you may end up with several tracking numbers. Because the fine art prints are printed on-demand, if you order a canvas print, the production time will be 3-5 business days. Shipping is 5-7 business days. So your order could take up to two weeks to be fulfilled. In the meantime, if you ALSO ordered an enamel pin, that should ship within 48 hours. So parts of your order may arrive within 5 business days while other parts of your order may arrive in two weeks.
Your checkout form says I don’t need a PayPal account to check out, but the only payment button I see is PayPal.Sonya
We use PayPal to process all credit card/debit card payments on our site, but you do NOT need to have a PayPal account to check out. PayPal allows you to check out as a guest in the modal checkout box that shows up when you click the PayPal payment button on our checkout form.
You'll enter your credit card information and billing address in the PayPal form, but at no point will you be made to create a PayPal account or log into a current PayPal account. To see a walkthrough of this process watch this short video:
I really want one of your Bradford Group Collectibles, but I don’t live in the US. Can I still place an order?SonyaI know many of you live in countries all over the world - and I'm very happy that people everywhere appreciate my work and want my collectibles from the Bradford Group! Now, I don't work for the Bradford Group nor do I have any sort of say in how the company is run in different countries, or what their shipping policies or international availability are. Even if you send me sad emails, I don't have any access to information other than what you see on the internet yourself, I am sorry! However, I have made the following handy list to do my best to help international customers get in on the collecting!
First things first — here's the lowdown: In the beginning, my Bradford collectibles go through several stages of availability over many months. First they are test-marketed in select areas determined by the Bradford Group. If things go well, they then begin accepting pre-orders through the mail, telephone, and on their website(s). These stages originate here in the US. Then after the pre-ordering stage, the collectibles slowly start being available in other ways, on the International Bradford websites (see below), through some mail and phone orders in other countries, and finally (and importantly) through re-sellers, second-hand sellers, and various affiliates.
Okay now, the best, most efficient way to collect my Bradford Collectibles is to go to the source - the official Bradford International Websites. Not every country has their own Bradford website yet, but they are working on that all the time. Even if your country doesn't have an official Bradford website - don't worry - there are other options too, so keep reading. PLEASE NOTE: many of the official international sites may not yet have my items on the website, it takes months sometimes to get them up there. However you can EMAIL or CALL them and they can sometimes hook you up! Here is a list of some of the official international websites (click the links, search "Jasmine" - or else just go to their Contact Us pages to get the email or phone numbers to ask for Jasmine Becket-Griffith collectibles):