Ordering

Your order may be cancelled within 24 hours for a full refund. If you cancel your order after 24 hours, we can issue a refund minus 15% of the order subtotal (price before shipping costs) if your order has not been shipped yet. An order cannot be cancelled after it has been shipped, however. Fine art prints and canvases are made to order and any orders that we have to cancel with our printing facility incur a charge back to us. Orders for books, Oracle Decks, pins and other items that are kept in our warehouse are usually packed and shipped within 48 hours. The 15% restocking fee for orders cancelled after 24 hours helps us cover the printing facility fees and restocking fees. Thank you for understanding.
You will have received a welcome note via email when you signed up for your tier that includes your password for the Patreon Exclusives content as well as the coupon code if you are subscribed at the $10 and up tiers. If you've lost this email, it will not be in your Patreon Message center - Patreon sends it automatically via email instead of using the messaging feature on Patreon. But don't worry - there's several ways you can find your code:
  1. Log in to strangeling.com with the same email address you use for Patreon and the coupon code will appear at the top of the checkout page during checkout.
  2. Log in to strangeling.com with the same email address you use for Patreon and go to the "my account" page and click "coupons". This area will display the available coupons on your account, including the Patreon coupon code if you are eligible for it.
  3. Visit Jasmine's Patreon page while you are logged into your Patreon account. The pinned post at the top (under the Lens posts) is the Patron Tier Benefits and FAQs post. This post has links to all the original Welcome Notes that each tier gets. Click on the Welcome note for your tier: In the welcome note, scroll down to the 10% Off Strangeling.com section. Here you'll find the Patron discount code both at the top and near the bottom of that section:
Due to how some of our products are manufactured as well as packaging size restrictions, if you've ordered multiple items there's a good chance you may end up with items that ship separately. Our products are grouped for shipment in the following ways:

Enamel Pins, Vinyl Dolls, Lanyards, Books, and Original Sketch Cards

Enamel pins, vinyl dolls , and original sketch cards are shipped from our warehouse location in Reunion, FL. If you order only these items, most likely they'll all be shipped in the same package as they are small.

Photo Glossy Prints, Open Edition Canvases, and Canvas Cuties

All of our fine art prints are now printed and finished by the fine art printing company we contract with. Prints are made to order and they are shipped directly from the printer. If you order several photo glossy prints or canvas cuties, they will likely ship together. If you order more than two open edition canvas prints, they will be shipped in separate boxes of up to two canvas prints each. Depending on how many canvases you order, you may end up with several tracking numbers. Because the fine art prints are printed on-demand, if you order a canvas print, the production time plus shipping time could take 2-3 weeks to be fulfilled. In the meantime, if you ALSO ordered an enamel pin, that should ship within 3-5 business days. So parts of your order may arrive within 5 business days while other parts of your order may arrive in two to three weeks.  

We use PayPal to process all credit card/debit card payments on our site, but you do NOT need to have a PayPal account to check out. PayPal allows you to check out as a guest in the modal checkout box that shows up when you click the PayPal payment button on our checkout form.

You'll enter your credit card information and billing address in the PayPal form, but at no point will you be made to create a PayPal account or log into a current PayPal account. To see a walkthrough of this process watch this short video:

We do not have backorders of any merchandise on strangeling.com. The canvases and glossy prints are print-on-demand, so if you see something as out of stock, let us know as it shouldn’t be marked as out of stock. Also if there is a size you want but don’t see listed, you can email Jenn and if it's possible, we might be able to make it available. Once pins are sold out they are gone. If you want a specific pin, you can go to the strangeling pin group on Facebook and look for buy/sell opportunities or trades. You can also optionally join the Patreon pin tiers here starting at $25+/month if you want to make sure to get the pin of the month, plus Patreon exclusive pins, special bonus items and more. Patreons also get 10% off on all web orders.
The cost of shipping will depend on how many items you order, where you live (what zone, zip code, country, etc.), and specifically what the items you order are such as books, prints or pins. You will be shown your shipping charges during checkout BEFORE you are charged, so you will clearly see the costs and options displayed in your shopping cart. Glossy prints and canvases ship from our production company in Melbourne Florida while pins, books, dolls and mini prints ship from our warehouse in Reunion Florida. Shipping is precisely calculated based on distance, weight, and size of the packaging, insurance and tracking. Don't worry, we never add on any silly "handling" fees, we literally charge exactly what the Post Office charges us.
Don't worry, we ship the pins ANYWHERE in the world! You can order right here at Strangeling.com
I know many of you live in countries all over the world - and I'm very happy that people everywhere appreciate my work and want my collectibles from the Bradford Group! Now, I don't work for the Bradford Group nor do I have any sort of say in how the company is run in different countries, or what their shipping policies or international availability are. Even if you send me sad emails, I don't have any access to information other than what you see on the internet yourself, I am sorry! However, I have made the following handy list to do my best to help international customers get in on the collecting!

First things first — here's the lowdown: In the beginning, my Bradford collectibles go through several stages of availability over many months. First they are test-marketed in select areas determined by the Bradford Group. If things go well, they then begin accepting pre-orders through the mail, telephone, and on their website(s). These stages originate here in the US. Then after the pre-ordering stage, the collectibles slowly start being available in other ways, on the International Bradford websites (see below), through some mail and phone orders in other countries, and finally (and importantly) through re-sellers, second-hand sellers, and various affiliates.

Before we begin, StrangelingUK is one of the places to look first. Both retail the Bradford Group/Hamilton collectibles directly to the public!

Okay now, the best, most efficient way to collect my Bradford Collectibles is to go to the source - the official Bradford International Websites. Not every country has their own Bradford website yet, but they are working on that all the time. Even if your country doesn't have an official Bradford website - don't worry - there are other options too, so keep reading. PLEASE NOTE: many of the official international sites may not yet have my items on the website, it takes months sometimes to get them up there. However you can EMAIL or CALL them and they can sometimes hook you up! Here is a list of some of the official international websites (click the links, search "Jasmine" - or else just go to their Contact Us pages to get the email or phone numbers to ask for Jasmine Becket-Griffith collectibles):

United Kingdom: (search Jasmine)

http://www.bradford.co.uk

Italy: (search Jasmine)

http://www.bradford.it

Australia: (search Jasmine)

http://www.bradford.com.au

Austria: (search Jasmine)

http://www.bradford.at

Canada: (search Jasmine)

http://ca.collectiblestoday.com

Finland: (search Jasmine)

http://www.bradford.fi

Germany: (search Jasmine)

http://www.bradford.de

Sweden: (search Jasmine)

http://www.bradford.se

Switzerland: (search Jasmine)

http://www.bradford.ch

And just in case - United States: (search Jasmine)

http://www.collectiblestoday.com

Again - those websites above may not yet technically have my products there, but if you CALL them on the phone or email them — look at their Contact pages and FAQs — you may be able to order on the phone or by mail. If not, pass on the word that you want them to stock up on Jasmine Becket-Griffith collectibles, and maybe if enough folks ask, they will start offering them! Again, emailing ME doesn't help - I don't have any say or access to anything you don't, lol. I'm just the artist!
Yes! I have contracts with a dozens of merchandising companies that produce lines of many different products (stickers, clothing, posters, candles, air fresheners, etc.) featuring my artwork! Many of them are now at retail stores throughout the country. You can find a full list of my licensed merchandise in the footer menu of this website!
Yes! I have several books out. Most of them are available via Amazon. However you can also purchase them here at strangeling.com. As well as other items like oracle decks, postcard packs, vinyl dolls and vinyl stickers.
Yes! Here on strangeling.com, and Zazzle! To see Zazzle’s current sales and get their coupon codes, click HERE! Then just go to my Zazzle print store and enter the coupon codes during checkout. They really have some great sales, and often! Here at Strangeling.com we have sales prints of the week, Black Friday sales and various other sales and discounts during various times of the year. You can find out about these by joining my mailing list, you can subscribe at the bottom of the page on any page of the website. You can also join my Patreon $10+/month tiers to receive 10% off of any and all web orders. Click here for more info or to join.
On this website, I offer both my Open Edition prints (glossy photo paper) and my Open Edition Canvas Prints. Those are the only types we sell from the website. Occasionally I have Masterpiece Edition canvases that are signed and numbered available on some of my new works. You may also want to visit my Zazzle print store. The Zazzle print store prints ship separately from strangeling.com prints - they are made by the Zazzle factory printers and they have a phenomenal amount of choices, sizes, frames, etc. Also, Pop Gallery and WonderGround Gallery have many exclusives and large format canvas giclees of mine.

Masterpiece Edition vs Open Edition

These prints are Limited Edition, which means that only a limited number are ever made.  They are hand-embellished and signed by me before getting gallery wrapped and shipped out. Usually they are limited to 5 in the edition. Open Edition prints are unlimited in quantity and are printed on demand from our production company in Florida.

Canvas vs Glossy Photo Print

Basically these are archival quality prints that are printed onto a sheet of real artist's canvas. Printing on canvas allows for the art to be stretched over a frame, which you couldn’t do with the Glossy Photo Prints. Also, printing on canvas gives greater durability and creates a final piece that looks more identical to the original work.

Hand Embellishing of Masterpiece Editions

After the artwork has been printed to the canvas, I then go ahead with my usual acrylic paints and paint brushes and hand embellish each print individually, adding highlights and details in acrylic paint. This makes each canvas just a little different from the rest. I also hand-sign and number the prints in paint. I then paint with a glossy giclee UV varnish which seals in the paint and inks. The print is then heat set at a high temperature to keep the ink from fading and making it water-resistant and very glossy! These beautiful and unique works of art truly are the next best thing to owning an original painting. Even as the actual artist myself, I find it difficult to tell the difference between one of these gorgeous prints and one of my original paintings!!!
All of the Glossy Photo Archival Prints on this website are called "Open Edition" prints. Open Edition prints are prints that I can reproduce at my discretion and are not limited in number. My Open Edition prints are photo prints in full colour on glossy photo-quality paper. They are vibrant, detailed prints taken directly from my original paintings.
For the most part, we offer a variety of sizes based on the images original dimensions. The most common sizes available are 8x10 and 12x16. This is the dimensions for the PRINTED AREA of the paper. The prints all have a white border of at least ½ inch. The total paper size themselves are 8.5x11 and 13x19. We also have some oddly sized and shaped prints dependent on the original’s size and shape. Some are ovals or long panoramics. I keep the prints proportional to the original paintings though (I don't crop or stretch things) - so if the original painting was long and skinny, or an oval shape, or a very horizontally wide painting, etc. - the prints will be too. The dimensions of the printed area of each product should be indicated in the product’s description tabs on each product page.
If there is a size you don't see available on any image that you would like, email Jenn and she will find out if it is possible to make a larger or smaller size. For larger sized prints or poster, you can also order through my Zazzle print store - their printers go up to 78" and most of my prints can be ordered there in sizes from 11x14 all the way up to big 60x78 prints. They also offer framing and different paper types than I can offer.
It may still be available. Just email Jenn with the title or basic description and she will see if she can help find it.
Masterpiece editions: Please allow 4-6 weeks for delivery. Each piece must be printed after they are ordered, sent to California to be hand embellished by Jasmine, sent back to Florida to be stretched and packed for shipment by American Moulding. Glossy Prints: Please allow 1-2 weeks for delivery. Open Edition Canvases: Please allow 2-3 weeks for delivery. Pins, Stickers, and Fine Art Mini Prints: Please allow 1-2 weeks for delivery. International shipping times can vary depending on your country’s Border Customs practices. NOTE: Some items may ship separately.
Sadly no, we can only except payments by credit card or via Paypal through our website.
Yes! Nearly all countries can order through strangeling.com. We ship anywhere. **Please note that some countries have restrictions for mail and packages and your order may get held up or back based on your countries restrictions. It is best to look into this before placing an order.**
PayPal is a secure transaction system that allows buyers to send payments to sellers. Similar to credit card processing services that many businesses use, PayPal’s difference is that it allows for business and personal transactions. Buyers are not charged a fee for purchasing through PayPal, but sellers are charged a percentage of the transaction (just like a credit card processing company normally would). Learn more about Pay Pal here.
For orders through strangeling.com, I accept payments via PayPal. For most customers, you will not be required to sign up for a PayPal account to simply pay via credit or debit card. You can check out as a guest with the option to set up a PayPal account after your transaction is completed. However, you are NOT required to set up a PayPal account. Read more about this from PayPal’s FAQ. To see how the checkout process works when checking out WITHOUT a PayPal account, watch this short video:
Shipping costs will depend on the item you are ordering, quantity, where it is being shipped from and the shipping destination. When you go through the ordering process, you will be presented with some shipping options and you will be able to see your total order cost, including shipping, before checkout.
Open edition canvas prints and glossy archival photo prints, collectible enamel pins and pin sets, Jasmine books, coloring books, Oracle decks, Postcard packs, Vinyl Dolls and vinyl stickers are all available to purchase through my website. Some other paces that sell my works are Strangeling on Ebay, Etsy, Zazzle, Bradford Group, Pop Gallery, WonderGround Gallery, etc). These external sites all sell official Strangeling merchandise.